Cancellation & Refund Policy

1. Overview

This Cancellation & Refund Policy ("Policy") governs the cancellation and refund procedures for consultation services provided by The Homeo Healer ("we," "us," "our," or "Service"), operated by Dr. Farheen Akhtar (BHMS). By booking an appointment with us, you ("Patient," "User," or "you") agree to the terms outlined in this policy.

2. General Policy

Our cancellation and refund policy is designed to be fair and transparent. The refund eligibility depends on who initiates the cancellation:

3. Patient-Initiated Cancellations

3.1 How to Cancel

If you need to cancel your appointment, please contact us as soon as possible via email at akhtarfarheen99@gmail.com. While no refund will be provided, early cancellation helps us manage our schedule and potentially offer the slot to another patient.

3.2 No-Show Policy

If you fail to attend your scheduled appointment without prior cancellation ("no-show"), this is considered a patient-initiated cancellation, and no refund will be provided.

4. Doctor-Initiated Cancellations

4.1 Refund Process for Doctor Cancellations

When we cancel an appointment:

1. You will be notified immediately via email and/or SMS
2. We will initiate the refund process within 2-3 business days
3. The refund will be processed to the original payment method used during booking
4. Refund processing time depends on your bank/payment provider (typically 5-10 business days)

4.2 Rescheduling Option

In case of doctor-initiated cancellations, we will also offer you the option to reschedule your appointment to a convenient time at no additional charge, in addition to the refund option.

5. Refund Processing

5.1 Refund Method

Refunds will be processed to the original payment method used during booking:

• Credit/Debit Cards: Refunds will be credited to the same card (5-10 business days)
• Net Banking: Refunds will be credited to the same bank account (5-10 business days)
• UPI: Refunds will be credited to the same UPI account (3-5 business days)
• Digital Wallets: Refunds will be credited to the same wallet (3-7 business days)

5.2 Refund Timeline

Initiation: Refunds are initiated within 2-3 business days of cancellation approval.

Processing: Once initiated, refund processing time depends on your payment provider and bank:

• UPI: 3-5 business days
• Digital Wallets: 3-7 business days
• Credit/Debit Cards: 5-10 business days
• Net Banking: 5-10 business days

Note: Business days exclude weekends and public holidays. International refunds may take longer.

5.3 Refund Confirmation

You will receive an email confirmation once the refund has been processed. If you do not receive the refund within the expected timeframe, please contact us with your booking reference number.

6. Technical Issues

6.1 Patient-Side Technical Issues

If you experience technical difficulties (internet connectivity, device issues, etc.) that prevent you from attending the consultation, this is considered a patient-initiated cancellation, and no refund will be provided. We recommend testing your setup before the appointment.

6.2 Service-Side Technical Issues

If technical issues on our side (server problems, platform outages, etc.) prevent the consultation from taking place, this is considered a doctor-initiated cancellation, and a full refund will be provided. We will also offer rescheduling at no additional charge.

7. Rescheduling Policy

7.1 Grace Period for Rescheduling: Once you book an appointment and complete payment, you are granted a 3-day grace period (Days 1-3 from the date of payment). During this grace period, you can request to schedule or reschedule your consultation meeting at no additional charge. From the 4th day onwards, any request to schedule or reschedule a consultation will be subject to additional charges as per the current consultation fee structure.

7.2 Patient-Requested Rescheduling (After Grace Period): If you wish to reschedule your appointment after the 3-day grace period, please contact us at least 24 hours before your scheduled time. Rescheduling is subject to slot availability and additional charges may apply. The original payment remains non-refundable.

7.3 Doctor-Requested Rescheduling: If we need to reschedule your appointment, we will notify you as soon as possible and offer alternative time slots. You may choose to reschedule or request a full refund.

8. Partial Consultations

If a consultation is interrupted or cut short due to technical issues on our side, we will offer either:

• A full refund, or
• A complimentary rescheduled consultation to complete the session

If a consultation is interrupted due to issues on your side (patient-side technical problems, leaving early, etc.), no refund will be provided.

9. Dispute Resolution

If you believe you are entitled to a refund that has not been processed, or if you have concerns about a cancellation decision, please contact us at akhtarfarheen99@gmail.com with:

• Your booking reference number
• Date and time of the appointment
• Reason for the dispute
• Any supporting documentation

We will review your case and respond within 5-7 business days.

10. Payment Gateway Terms

All refunds are processed through Razorpay payment gateway. Refund processing is subject to Razorpay's terms and conditions and your bank's processing times. The Homeo Healer is not responsible for delays caused by payment gateways or financial institutions.

11. Currency and Exchange Rates

All refunds are processed in the same currency in which the original payment was made (typically Indian Rupees - INR). If currency conversion occurred during the original transaction, refunds will be processed in the original currency, and any exchange rate differences are the responsibility of the payment provider.

12. Contact Information

For cancellation requests, refund inquiries, or questions about this policy, please contact us:

13. Changes to This Policy

We reserve the right to update this Cancellation & Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Changes will apply to all bookings made after the policy update date. Existing bookings will be governed by the policy in effect at the time of booking.

14. Acknowledgment

By booking an appointment with The Homeo Healer, you acknowledge that you have read, understood, and agree to this Cancellation & Refund Policy. You understand that:

• No refund will be provided if you cancel your appointment
• A full refund will be provided if we cancel your appointment
• Refund processing times depend on payment providers and banks
• This policy is binding and enforceable